We're with you every step of the way.
The Bracing Experts ™ provide outcome support services to Physicians and Customers.
BioniCare® is the first non-drug, non-invasive treatment for osteoarthritis of the knee. We want to ensure that your experience with BioniCare® and The Bracing Experts™ is positive. We are committed to leaving a lasting improvement on the quality of your life.
Key Physician services include:
- Scheduled in-office demonstrations
- Optional Patient Progress & Usage Reports
Key Customer Services include:
- In-store Consultation by a trained BioniCare representative
- Toll-free & Email Customer Service Help
- Progress and usage reports
- Technical and Warranty support
We support you through the entire process of obtaining and using a BioniCare® Knee System. Below are the comprehensive details of our BioniCare Customer Care Program:
- Physician information kit will be sent to you in order to discuss and review with your doctor
- In-store consultation which includes education, fitting and instruction
- Patient Progress Reports:
- Every 30 days for the first three months
(Note: These reports are submitted to your physician)
- Patient Surveys & Follow ups:
•Every 90 days for the next 9 months
- Warranty Follow ups:
• Every 6 months for the following year
Follow ups are designed to increase patient satisfaction & compliance, re-educate on device use, re-order electrodes and handle all warranty items.